Privacy Policy
Last updated: June 14, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, list a property, or contact us. This includes your name, email address, phone number, national ID, and payment information. We also collect information automatically through cookies and usage data.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send transactional notifications, verify your identity (KYC), and comply with legal obligations.
3. M-Pesa & Payment Data
Payment transactions are processed via Safaricom's M-Pesa platform. We store transaction references and amounts to reconcile payments. We do not store full M-Pesa PINs or sensitive payment credentials.
4. Data Sharing
We do not sell your personal data. We share data with service providers who assist us in operating the platform (payment processors, cloud hosting), and when required by law (e.g., KRA, court orders).
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. Financial records are retained for 7 years as required by Kenyan law.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also request data portability or object to processing. Contact us at hello@urbanboma.com.
7. Cookies
We use essential cookies for authentication and session management. You can control non-essential cookies through your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes via email or a prominent notice on our platform.
9. Contact Us
If you have questions about this privacy policy, please contact us.